Terms and Conditions

Effective Date: January 1, 2022
Last Updated: February 18, 2025

Welcome to The Grape Rack! These Terms and Conditions ("Terms") govern your use of TheGrapeRack.com (the "Website"), operated by The Grape Rack ("Company," "we," "us," or "our"). By accessing or purchasing from our Website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our Website.

1. Who We Are

  • Website Name: TheGrapeRack.com
  • Business Name: The Grape Rack
  • Business Address: Miami, Florida
  • Email: inforthegraperack@gmail.com
  • Products Sold: Wine holder accessories for wine

2. Eligibility & Use of the Website

By using our Website, you represent and warrant that:
✔ You are at least 18 years old or the legal age in your jurisdiction.
✔ You have the legal capacity to enter into a binding contract.
✔ You will use this Website only for lawful purposes and in accordance with these Terms.
✔ You will not engage in unauthorized access, fraud, or illegal activities related to our services.

3. Product Information & Availability

We sell wine holder accessories for wine.

  • Product Descriptions: We strive to provide accurate descriptions, but we do not guarantee that product details, pricing, or images are error-free.
  • Availability: Some products may be out of stock. We reserve the right to discontinue or modify products at any time without prior notice.
  • Colors & Images: The actual colors of products may differ due to screen settings and photography variations.

4. Orders & Payment

4.1 Placing an Order

  • By placing an order, you agree that all information provided is accurate, complete, and up-to-date.
  • We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

4.2 Pricing & Payment

  • All prices on our Website are listed in U.S. dollars (USD) and are subject to change.
  • We accept credit cards, debit cards, PayPal, and other secure payment methods.
  • Payments are processed securely by third-party payment gateways.

4.3 Order Cancellation & Modifications

  • You may request a cancellation or modification within 24 hours of purchase, provided the order has not shipped.
  • If an order has already been processed, cancellations may not be possible.

5. Shipping & Delivery

5.1 Shipping Policy

  • We ship within the United States and may offer international shipping in the future.
  • Shipping rates and estimated delivery times are displayed at checkout.

5.2 Delays & Issues

  • We are not responsible for delays caused by shipping carriers, weather conditions, or customs clearance.
  • If a package is lost or damaged, please contact us at Support@thegraperack.com within 7 days of expected delivery.

6. Returns, Refunds & Exchanges

6.1 Return Policy

✔ You may return items within 30 days of delivery, provided they are unused, in original packaging, and in resellable condition.
✔ Customers are responsible for return shipping costs, unless the product is defective or incorrect.

6.2 Refunds

✔ Refunds are issued to the original payment method within 5-10 business days after return approval.
✔ Shipping fees are non-refundable unless the return is due to our error.

6.3 Exchanges

✔ Exchanges are accepted for defective or incorrect items only.
✔ Contact us at inforthegraperack@gmail.com to request an exchange.

7. Intellectual Property Rights

✔ All content on this Website, including logos, text, images, and product descriptions, is owned by or licensed to The Grape Rack and protected under intellectual property laws.
✔ You may not copy, reproduce, sell, distribute, or exploit our content without prior written permission.

8. Limitation of Liability & Disclaimer

8.1 General Disclaimer

  • We provide our Website and services "as is" and "as available" without warranties of any kind.
  • We do not guarantee that our Website will be error-free, secure, or uninterrupted.

8.2 Limitation of Liability

  • To the fullest extent permitted by law, The Grape Rack shall not be liable for:
    ❌ Indirect, incidental, or consequential damages arising from your use of the Website.
    ❌ Loss of data, profits, or business opportunities.
    ❌ Product misuse, third-party actions, or website errors.

  • Our total liability shall not exceed the total amount paid for products purchased on our Website.

9. Privacy Policy & Data Protection

✔ Your use of this Website is subject to our Privacy Policy, which outlines how we collect, store, and protect your personal data in compliance with GDPR and other privacy laws.
✔ By using our Website, you agree to our use of cookies and tracking technologies.

10. User Conduct & Prohibited Activities

By using our Website, you agree not to:
❌ Engage in fraudulent transactions or unauthorized access.
❌ Use automated scripts, bots, or hacking tools.
❌ Upload malicious software, viruses, or harmful content.
❌ Post offensive, defamatory, or misleading information.
❌ Interfere with Website security, servers, or networks.

Violations may result in account termination, legal action, and liability for damages.

11. Termination & Account Suspension

✔ We reserve the right to terminate accounts or deny access to any user who violates these Terms or engages in fraudulent, illegal, or harmful activities.
✔ If we terminate your account, you may not create a new account without our written permission.

12. Governing Law & Dispute Resolution

✔ These Terms are governed by the laws of the State of Florida, United States.
✔ Any disputes shall be resolved through arbitration in Miami, Florida, unless otherwise required by law.

13. Changes to These Terms

✔ We may update these Terms at any time, and any changes will be posted on this page with an updated "Effective Date".
✔ Continued use of our Website after changes means you accept the updated Terms.

14. Contact Information

For any questions regarding these Terms, please contact us:

📍 The Grape Rack
📩 inforthegraperack@gmail.com
📍 Miami, Florida

By using TheGrapeRack.com, you agree to these Terms and Conditions. Thank you for shopping with us! 🍷