Refunds & Returns Policy

Effective Date: January 1, 2022
Last Updated: February 18, 2025

At The Grape Rack, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we have a hassle-free returns and refunds policy to ensure a smooth process. Please read the details below to understand our policy and how to initiate a return.

1. Eligibility for Returns & Refunds

We accept returns on most unused and undamaged products within 30 days of delivery. To qualify for a return or refund, your item must meet the following conditions:

✔ Unused & Unopened – The item must be in its original packaging, with all parts, accessories, and tags included.
✔ In Resellable Condition – The product must not show signs of wear, damage, or modification.
✔ Proof of Purchase – A valid order number or receipt is required for all returns.

🚫 Non-Returnable Items:

  • Personalized or customized products.
  • Clearance or final sale items.
  • Items that have been damaged due to misuse, improper handling, or external factors.
  • Products returned after 30 days from the delivery date.

2. How to Initiate a Return

To start the return process, follow these simple steps:

Step 1: Contact Us

📩 Email our customer support team at inforthegraperack@gmail.com

 with the following details:

  • Order number
  • Product name and reason for return
  • Photos of the product (if damaged or defective)

Step 2: Receive Return Authorization

  • Our team will review your request within 2-3 business days.
  • If your return is approved, we will send you a Return Authorization Number (RAN) and return shipping instructions.

Step 3: Ship Your Item

  • Securely pack the item and include the RAN inside the package.
  • Ship the item to the return address provided in the return approval email.
  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

Step 4: Refund Processing

  • Once we receive and inspect your returned item, we will process your refund within 5-10 business days.
  • Refunds will be credited to the original payment method.

3. Refunds & Processing Timeframes

  • Approved refunds will be processed within 5-10 business days after we receive your returned product.
  • The refund amount will cover the purchase price of the item only. Shipping fees are non-refundable unless the return is due to our error.
  • If your refund is delayed beyond 10 business days, please contact us at Support@thegraperack.com.

4. Exchanges (Defective or Incorrect Items Only)

If you receive a defective, damaged, or incorrect product, we will replace it at no additional cost to you.

✔ How to Request an Exchange:

  1. Contact us at inforthegraperack@gmail.com within 7 days of delivery.
  2. Provide your order number, a description of the issue, and clear photos of the product.
  3. If approved, we will send you a prepaid shipping label to return the defective or incorrect item.
  4. A replacement product will be sent once we receive the returned item.

🚫 Exchanges are only available for defective or incorrect items. If you wish to exchange a product for a different style or model, please return the item and place a new order.

5. Return Shipping Costs & Fees

📦 Customer Responsibility:

  • Customers must cover return shipping fees unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery.

📦 The Grape Rack Responsibility:

  • If the return is due to our error (damaged or incorrect product), we will cover the return shipping costs.

🚫 We are not responsible for lost or undelivered return packages.

6. Cancellations & Order Modifications

✔ Order Cancellation: You can cancel your order within 24 hours of purchase, provided it has not been processed for shipping.

✔ Order Modifications: If you need to change your shipping address or update your order, please contact us at inforthegraperack@gmail.com as soon as possible.

🚫 Once an order has shipped, we cannot make any changes or cancellations.

7. Contact Information for Returns & Refunds

For all return, refund, and exchange inquiries, reach out to our customer support team:

📍 The Grape Rack
📩 inforthegraperack@gmail.com
📍 Miami, Florida

We are here to assist you and ensure a smooth and hassle-free shopping experience.

8. Changes to This Refunds & Returns Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated "Effective Date."

If you continue to use our Website after changes are made, you agree to the revised policy.

Thank you for shopping with The Grape Rack! We appreciate your business and strive to provide the best customer experience. 🍷